FAQ

Do you have factory?

Yes, we have our own factory. Our factory is located in China-Ningbo. 

When can I get the price?

We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority. 

How can I get a sample to check your quality?

After price confirmation, you can require for samples to check our quality. 

If you just need a sample, we will provide you. But you should pay the sample, as long as you afford the express freight.

What is the minimum order quantity?

Usually at least one 20GP, but for fittings we can discuss the minimum.

What is the delivery date?

Honestly, it depends on the order quantity. Generally speaking, after 30 days when order all confirmation. 

Do you accept OEM/ODM or sample order?

Yes, we accept both OEM/ODM and sample order.

Do the OEM package is free?

When you achieve a certain amount of quantity, the normal package is free. The package can do customers' own design and put on your Logo will be OK .For the colourfull package, the price will be increase. 

What are our terms of payment? 

30% T/T deposit in advance, the balance 70% paid before shipment. 

Company Competitive Advantage:

1) The real manufacturer which can offer you both the most competitive price and top quality goods.

2) Fast shipping and safety way.

3) Professional after sales service. Water filter purifier is guaranteed for one year, except consumable material, such as water cartridges. Compressor and thermostat is guaranteed for three years. The damaged widgets are trade new good for old.

Policy:

Sample Policy:

1) Samples are not free for new customers. Please pay for shipping cost and sample cost.

2) For the designs available, we can send you free samples. As we have confirmed order.

Shipping Policy:  

1) Small order: By express, DHL/ UPS/ Fedex/ EMS etc. The goods will be sent out in 1 or 3 business days when the payment received and confirmed while goods in stock. 

2) Large order: By sea or by air

3) Choose the best and convenient way for your need

4) Please be careful about the mail address, in case of any unnecessary mistake 

5) The tracking number will be informed upon package sent out in mail to you.

6) The buyer is responsible for all shipping cost incurred. 

If you have any questions or meet any problems, just contact us, we will reply to you as soon as possible (in 24 hours).